Privacy Policy –
bjurl Gaming Platform

01 Introduction

This Privacy Policy explains how bjurl collects, uses, stores, and protects the personal information of players who use the bjurl online gaming platform at bjurl.net and through the bjurl mobile application. bjurl is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By registering an account on bjurl, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register an account or use the bjurl platform.

This Privacy Policy should be read alongside the bjurl Terms and Conditions, which are available at bjurl.net/terms-conditions. Together, these documents form the full agreement between you and bjurl regarding your use of the platform.

02 Data We Collect

bjurl collects personal data in the following categories. We only collect data that is necessary for the purposes described in this policy.

bjurl does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming request (for example, if you provide health-related context when requesting a self-exclusion).

03 How We Collect Your Data

bjurl collects your personal data through the following channels:

• Direct registration: When you create a bjurl account, you provide your name, phone number, and other registration details directly to us.
• Transactions: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, transaction data is recorded in your bjurl account.
• Platform activity: As you use bjurl — browsing games, placing bets, adjusting settings — bjurl automatically collects usage and technical data including your IP address, device type, and session information.
• Support interactions: When you contact bjurl support via live chat or email, the content of those conversations is recorded and associated with your account.
• Cookies and similar technologies: bjurl uses cookies and local storage to collect technical and usage data as you navigate the platform. See the Cookies section below for more detail.
• Verification providers: If bjurl requests identity verification, a third-party verification provider may collect and return identity data to bjurl as part of that process.

04 How We Use Your Data

bjurl uses your personal data for the following purposes. We only process your data where we have a lawful basis for doing so, which in most cases is either the performance of our contract with you, compliance with a legal obligation, or our legitimate interest in operating a secure and fair gaming platform.

• Account management: To create and maintain your bjurl account, verify your identity, and manage your account settings and preferences.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
• Game operation: To deliver the games available on bjurl, record bet outcomes, calculate winnings, and maintain game history for your account.
• Security and fraud prevention: To monitor accounts for suspicious activity, detect and prevent fraud, and protect the integrity of the bjurl platform. This includes analysing betting patterns and transaction behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the bjurl support team.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, apply deposit limits and self-exclusion requests, and provide responsible gaming tools and information.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Platform improvement: To analyse how players use bjurl and to improve the platform's features, performance, and user experience.
• Communications: To send you important account-related notifications, including transaction confirmations, security alerts, and updates to our policies.

05 Who We Share Your Data With

bjurl does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bjurl shares transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold in connection with your mobile banking account.
• Identity verification providers: Where bjurl requests identity verification, your identity documents and personal details may be shared with a third-party verification provider. This provider is contractually required to handle your data securely and to use it only for the purpose of completing the verification.
• Technology providers: bjurl uses third-party technology providers to operate parts of the platform, including hosting, analytics, and customer support tools. These providers are given access only to the data they need to perform their services and are bound by data processing agreements.
• Legal and regulatory authorities: bjurl may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, or where bjurl has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation.
• Business transfers: In the event that bjurl undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

06 How Long We Keep Your Data

bjurl retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The specific retention periods that apply to different categories of data are set out below.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the date of verification.
• Support communications: Retained for two years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Usage and technical data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.

When your data is no longer required for the purposes for which it was collected, bjurl will securely delete or anonymise it. Anonymised data — data from which all identifying information has been removed — may be retained indefinitely for analytical purposes.

07 How We Protect Your Data

bjurl takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your device and the bjurl platform is encrypted using TLS (Transport Layer Security). Data stored on bjurl servers is encrypted at rest.
• Access controls: Access to personal data within bjurl is restricted to staff and systems that require it to perform their functions. All access is logged and monitored.
• Secure infrastructure: bjurl's platform is hosted on secure infrastructure with regular security assessments and vulnerability testing.
• Incident response: bjurl has a data breach response procedure in place. In the event of a data breach that poses a risk to your rights and freedoms, bjurl will notify affected players and relevant authorities as required by applicable law.
• Staff training: bjurl staff who handle personal data receive regular training on data protection obligations and security best practices.

08 Cookies

bjurl uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file that is stored on your device when you visit a website. bjurl uses the following types of cookies:

• Essential cookies: These cookies are necessary for the bjurl platform to function. They keep you logged in during your session, maintain your account state, and enable core platform features. You cannot opt out of essential cookies without stopping your use of the platform.
• Preference cookies: These cookies remember your settings and preferences, such as your language preference and display settings, so you don't have to re-enter them each time you visit.
• Analytics cookies: bjurl uses analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used in aggregate form to improve the platform. Analytics cookies do not identify you personally.
• Security cookies: These cookies help bjurl detect and prevent fraudulent activity, including identifying unusual login patterns and protecting against cross-site request forgery.

bjurl does not use third-party advertising cookies or tracking pixels. You can manage cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the bjurl platform.

09 Your Rights

You have the following rights in relation to the personal data bjurl holds about you. To exercise any of these rights, contact the bjurl support team at [email protected]. bjurl will respond to all data rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data bjurl holds about you. bjurl will provide this in a clear and readable format.
• Right to rectification: If any of the personal data bjurl holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from your account settings.
• Right to erasure: In certain circumstances, you have the right to request that bjurl delete the personal data it holds about you. This right is subject to bjurl's legal obligations — for example, bjurl is required to retain transaction records for a minimum period and cannot delete these on request.
• Right to restriction: You have the right to request that bjurl restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to bjurl in a structured, machine-readable format, and to request that this data be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where bjurl is relying on legitimate interests as the legal basis for processing. bjurl will stop processing your data unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bjurl processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

bjurl is strictly for adults aged 18 and above. bjurl does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the bjurl platform.

If bjurl becomes aware that it has collected personal data from a person under the age of 18, it will delete that data immediately and close the associated account. If you believe that a person under 18 has registered an account on bjurl, please contact the support team at [email protected] so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. bjurl supports responsible gaming and takes underage access seriously.

11 Changes to This Policy

bjurl may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — for example, changes to the categories of data we collect or the purposes for which we use it — bjurl will notify registered players via the platform or by the contact details held on their account. We recommend reviewing this page periodically to stay informed of how bjurl handles your personal data.

Your continued use of bjurl after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using bjurl and may request account closure by contacting the support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bjurl handles your personal information, please get in touch with the bjurl support team. We take all privacy enquiries seriously and will respond promptly.

You can reach us by email at [email protected]. For data rights requests, please use the subject line "Data Rights Request" so your message is routed to the right team. For general privacy questions, live chat is available 24 hours a day, seven days a week from within your bjurl account.